The website www.portland .gr includes the online store of the Company S.PROKOPAKIS IKE with the distinctive title PORTLAND. The company PORTLAND with VAT number 099989122 is active in the “Trade of clothing and footwear” branded companies such as TOMMY HILFIGER and TED BAKER since the year 2001. The headquarters of the company is located in Chania, Crete at Tzanakaki Street No 56 and the customer service via internet is done from the TOMMY HILFIGER store located on And. Papandreou No 66, 73134 Chania.
Portland’s constant goal is to provide the best possible customer service. This e-shop enables both our customers and all internet users to be informed immediately about the products offered by our company, as well as to make their purchases electronically.
The alternative payment methods that Portland has for purchases through its online store are the following:
- By credit or debit card: The card is charged through the services of Eurobank. Supported cards: Visa and Mastercard
- Deposit in a Eurobank or Alpha Bank account
- Pay on delivery
Cost of transportation
Always guided by your best but also advantageous service, we inform you that shipping costs are completely FREE for purchases over 80 €.
For purchases under 80 € shipping costs 3 €.
Recognizing the importance of the security of your online transactions, our company has taken all the necessary measures to provide payment services with the maximum possible security.
Every time you make an electronic payment, the whole process is transferred to Eurobank systems and encrypted. That means that every time you send information to the system, your browser first encrypts it using a key and then sends it to the system.
During your visit and browsing the websites of www.portland. gr of the company Portland and in order to order products, but also to ensure the possibility of contacting you so that we can inform you about our new products, it MAY be asked to state information about you (name, surname, email address, shipping address, credit card details, etc.).
This data is processed by the company in compliance with the application of article 7A par. 1 (b) Law 2472/1997 , in order to implement the order given by the customer and in no way will be disclosed , be made public or sold to third parties, unless the procedure established by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006.
The online store www.portland.gr operates in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in a service of www.portland.gr which are deleted after the termination of the transaction in any way.
FOR ALL OF GREECE
You can return any product for FREE and we will refund your money within 15 days, in case the return is due to a mistake of the company (the return can be done by issuing a credit document or by refund).
Attention! In case of payment by credit card, no cash is refunded but the refund is made to your credit card through Eurobank.
If you want to return the product for your personal reasons, without any mistake of our company, then the shipping costs will be covered by you. You can ONLY make one change in each product.
IMPORTANT: To return your order you must first know the order number and choose the return or exchange (color or size). We can not do this without these details, so please make sure you complete and include the “return form” in your package. Also in case of exchange, make sure you include the desired size or color in the “return form”.
Return of non-defective products – Right of withdrawal by the customer
The customer can withdraw the sale within 15 days from the shipment of the product and at his own expense return it to the company. The company is entitled to accept the return of the product ONLY in the case that its packaging has not been violated and is accompanied by proof of payment(receipt) . The refund money is sent within a week of receipt of the product. The refund can be made by issuing a credit document, cash return or deposit in the beneficiary’s account. The refund will be made depending on how the products are paid.
Attention! In case of payment by credit card, no cash is refunded but the refund is made through Eurobank to your credit card.
Change in Color or Size
- You can exchange the product for a different size or color within 15 days of receiving your original order. In this case the return costs and the costs of the new shipment are covered by you. If the change is due to a mistake of the company, the corresponding costs are covered by us. You can ONLY make one change in each product.
- Just note the details of the replacement on the “return form” you received with your order.
- If you want to return your product for an exchange in size or color, we will send the replacement to the pre-order delivery address on your order unless you fill in a new one in the corresponding field on the return form.
- All products will be inspected upon return to the business.
- The products arrive at our company at your own risk, so you must make sure that they are properly packaged (not necessarily in their original packaging) and can not be damaged on the road!
- In case a product is returned in improper condition, we will have to send it back to you.
- The company does not bear any responsibility for any products that have been returned to us by mistake.
- We recommend that you keep the post office / courier receipt until the return process is complete and receive our email stating that we have received your return.
- We can exchange the product for a different size or color of the same product. If you would like a different product, you will need to place a new order.
Product return address
In case you want to return the products you bought to us, the address to which the products to be returned must be:
PORTLAND (TOMMY HILFIGER store)
And. Papandreou 66
Chania – 73134
Tel: +30 28210-53539
The option to cancel the entire order or part of it is provided, as long as it has not yet been executed (a similar shipping document has not been issued by the company). In case the customer wants to cancel the order, he must contact via email at email@example.com
In case your order has been executed and is in the process of shipping then you should follow the product return process that was previously analyzed.